Every employer looks for certain attributes when hiring staff. People may have these attributes naturally or others may have to work at them. These attributes are as follows:
·
Reliable-
You have to be honest and trustworthy. You need to be able to be trusted to run
a store. Your employer needs to be sure that you are capable of doing the job.
·
Possess
cultural awareness and sensitivity- You need to be able to identify different
cultures of customers and recommend products accordingly. (Important in
clothing retail and food!)
·
Sound work ethic- having a sound work ethic
will ensure that you get the job done to the highest standard.
·
Respectful-Respect
for other members of staff and customers is important as being disrespectful
can upset people easily and cause problems for the store. When asked if being
respectful is valued in the work place, the general reply was that it is
important to treat everyone as an individual.
·
Passionate-
Being passionate about your job also ensures that you get the job done to the
best of your capability. Passion also comes with enthusiasm. Enthusiasm is
contagious, so the levels of enthusiasm will have an effect on the store and
other staff members. “Need to be able to
bring the best out of there staff”.
·
Eye
for detail- Every minor detail is important in running a store; from floor
design to making sure the stock numbers add up, so having an eye for that
detail is desirable in retail management. Having an eye for detail can also
come into admin work; making sure that all your documents look similar,
designed to a professional standard and are clear to read.
·
Numerical
and Verbal skills- Verbal skills are essential as the need to be able to
communicate with the customers and other members of staff is important.
Numerical skills are needed for working out prices, hours worked, wages or more
technical mathematics when needed.
·
Team
work-You have to be able to work as a team in order for the business to run
smoothly and be successful. An example of team work would be when the company
receives a stock order. The staff have to be able to work as a team in order to
get it all priced up and out on the shop floor as soon as possible.
·
Organisational
skills- Organisational skills include time keeping. You need to be able to
manage your time to fill in all the tasks you need to do during your shift. You need to be punctual and tidy in appearance
and also in your work space. All documents should be stored clearly and have a
certain level of organisation to it.
·
Flexible
with hours- Managers may have to work unsociable hours, or they may be asked to
cover shifts for other people, so they need to be flexible with their hours in
order to accommodate for this.
·
Be
able to solve problems that may arise-Customers may not be happy with the
service, or staff may not be happy with hours so you need to be able to solve
these problems efficiently and quickly if it is a part of your job criteria.
·
Leadership
qualities- You need to be able to take charge and make important decisions when
needed. You should also be able to lead staff members to ensure the business
runs smoothly. When asked why leadership is important on my questionnaire, the
response I received was that being a leader is important as it allows you to
set an example to other staff within the work place.
·
Independent
working- You need to be able to work independently and use your own initiative.
People have their own jobs to do so they cannot tell you everything that you
need to do. You need to know what needs to be done and take it upon yourself to
do it. All the job descriptions received on my questionnaires made the point
that you have to be able to work independently as people will begin to rely on
you to do just that and to a high standard.
·
Self-motivation-
It is very important to keep yourself motivated and keep the job interesting.
This will promote a positive attitude towards working and will make the job
more enjoyable.
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| Examples of PPE |
